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Author Topic: UL Conflicts and Negotiations (Chapter 14, Robbins, Organizational Behaviour)  (Read 9755 times)

Offline gkunalin

Conflicts and Negotiation

- Define conflict.
- Differentiate between the traditional, human relations, and interactionist views of conflict.
- Contrast task, relationship, and process conflict.
- Outline the conflict process.
- Describe the five conflict-handling intentions.
- Contrast distributive and integrative bargaining.
- Identify the five steps in the negotiating process.
- Describe cultural differences in negotiations.

By: Stephen P Robbins, 11th Edition, Chapter 14
« Last Edit: February 07, 2010, 03:59 AM by gkunalin »
 
 

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Offline gkunalin

Chapter -14 (conflicts and negotiations) OB

transitions in conflict thought
functional vs dysfunctional conflict
types of conflict
conflict process
potential opposition or incompatibility
cognition and personalization
intentions
conflict handling intentions
behaviour
conflict-intensity continuum
conflict management techniques
negotiations
bargaining strategies
distributive vs integrative bargaining
bargaining zone
negotiation process
issues
third-party negotiations
conflict handling intentions
« Last Edit: February 07, 2010, 09:04 AM by gkunalin »
 
 

sue1000

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Thanks :)
 

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