Conflicts and Negotiation
- Define conflict.
- Differentiate between the traditional, human relations, and interactionist views of conflict.
- Contrast task, relationship, and process conflict.
- Outline the conflict process.
- Describe the five conflict-handling intentions.
- Contrast distributive and integrative bargaining.
- Identify the five steps in the negotiating process.
- Describe cultural differences in negotiations.
By: Stephen P Robbins, 11th Edition, Chapter 14